* Please arrive 5 minutes before your appointment, as lateness may result in your booking being forfeited and a penalty fee applied.

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* Phone call or text appointments are no longer available. All appointments are made via our website.

Walk-ins are only subject to availability so please book ahead to avoid disappointment.

 

* When booking for yourself and a family member or friend, please book 2 separate appointments instead of one long appointment. 

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*8:00am to 9:15am is reserved for walk-ins only, first in first serve. As many of you arrive early to secure a time, we do leave it up to you to organise the order so there is no confusion when we open. We appreciate your co-operation and courtesy toward each other. If there are any questions or misunderstanding please raise this with us immediately so we can address it.

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APPOINTMENT TERMS & CONDITIONS

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As a small business, appointment consistency, accuracy and timeliness is very important to our clients and our brand. We understand that sometimes unexpected events and delays come up in life leaving you no choice but to make a scheduling adjustment. If you need to cancel an appointment we ask you do so at least 24 hours in advance. 

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CANCELLATION FEES

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Any cancellation made within 24 hours before your appointment will result in a cancellation fee 100% of the cost of the booked service/s. 

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Cancellation fees will be charged directly to the client through our booking system after the missed appointment. This fee is in place to cover the cost we reserved especially for your service. 

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To cancel an appointment before the 24 hour notice period simply head to your booking link and click 'cancel your appointment'.

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RESCHEDULING FEES

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If a client decides to reschedule less than 24 hours before their appointment, the client will need to cancel the appointment on our online booking system, which will incur a rescheduling fee. This fee will equal 100% of the cost of the booked service/s and will be charged directly to the client through our booking system after the late rescheduling. 

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NO SHOW FEES

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If you do not show for your scheduled appointment without giving our staff prior notice in accordance with our Appointment policy, you will be charged our cancellation fee which is 100% of the total service/s booked.

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CARD DETAILS

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To uphold our cancellation policy, we ask that you provide us with debit/credit card details at the time of booking in order for us to approve and hold your appointment. These card details WILL NOT be used or charged UNLESS you have breached our appointment terms and conditions. You will be automatically charged if you breach appointment terms and conditions using this card on file. As long as you honour our terms and conditions, no charges will be made to your on file card. 

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All card details are stored securely, privately and safely through our Square Appointment software.

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FEE COLLECTION ATTEMPTS

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On the day of any cancelled, late, or no show appointments that void our appointment terms and conditions Gents of Toronto will charge our cancellation fee to your supplied method of payment. If our first attempt to collect our fee is unsuccessful due to whatever reason (including insufficient funds on supplied method of payment), Gents of Toronto reserves the right to re-attempt to charge our cancellation fee at our discretion until we are able to obtain the agreed payment. If  we are still unable to automatically charge our fee, Gents of Toronto will involve third party debt collection agencies to collect the agreed fee on our behalf at the expense of the customer. 

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SPECIAL EXCEPTIONS

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Gents of Toronto understands that rarely there are special exceptions as to why clients are unable to honour our cancellation policy. We will review our appointment terms and conditions breaches on a case by case basis and if appropriate can waive fees for special cases.

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To contest a charged fee, simply contact us directly on 0433 529 754 or info@gentsoftoronto.com. Please note, you can only email us to contest a fee once you have missed your appointment. If you are cancelling or rescheduling your appointment last minute and want to discuss the reasons with us BEFORE missing your appointment and being charged a fee please text us on 0433 529 754 or send us an email.